Appointments

Please make an appointment by telephoning on 0121 553 0385. If you have registered for Patient Access, you can also book appointments online. Please see the Online Services section for more information.

To Book an appointment online click here

We have an automated telephone system. Please listen and follow the instructions on the automated message.

Telephone lines are quieter usually after 10:30am

We constantly monitor the demand for appointments and do our best to match that demand with appointments. We are aware that patients have difficulty in getting through on the telephone at peak times. We are also aware that many patients would like to book more routine appointments in advance and with a doctor of their choice. In response to this, we have introduced some changes to the current system to try and improve your access to our services. We acknowledge that at certain times our appointment system comes under stress and that at times patients have difficulty booking appointments of their choice – we aim to minimise these occasions.

 

Home Visits

In line with national standards, visits are reserved for housebound and terminally ill patients only. A doctor will ring you back to decide whether a visit is necessary or not. Please phone before 10.00am if possible to arrange a home visit. Requests for emergency visits can be made at any time by phoning the surgery. The telephonist will ask you for more information. The duty doctor will then assess the urgency of your problem.

Extended Hours

In response to our patient survey we have extended the normal surgery opening times for patients to make a routine appointment with a doctor. These are useful for patients who have difficulty in coming during our normal working day because of work or other commitments. We offer one late evening surgery and an early morning surgery each week. This service is not for urgent cases.

Cancelling Appointments / Telephone Consultations

It is extremely important that you inform us if you need to cancel an appointment / telephone consultation. Every appointment is valuable to us and other patients. You can cancel your appointment / call back by calling 0121 553 0385 or, if registered, by cancelling online.

Chaperone Policy

Carters Green Medical Centre is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times. Any patient can request a chaperone, a trained member of staff, to be present during their consultation. If you feel you would like a Chaperone present at your consultation, please inform your Doctor/Nurse who will be more than happy to arrange this for you.

A doctor or nurse may request a chaperone but will always discuss this with you and you may, of course, refuse. If you would like to see a copy of our chaperone policy or have any questions regarding this, please contact the Outlet Operations Manager.