We are making some changes to the way that we book GP appointments at the practice…

We are making some changes to the way that we book GP appointments at the practice and hopefully you will have received a letter detailing the changes.

We currently offer a mixture of telephone and face to face appointments which can be booked on the day and in advance.

Feedback from our patients and our colleagues tells us that this system is just not working; patients are waiting between two and three weeks for a book-in-advance appointment with a doctor, which in turn is causing a large queue to form at the front door every morning as patients compete to book one of the same-day appointments which should really be used for the most urgent cases.

The workload of our clinical team and the demands on doctors’ time have become unsustainable; you regularly tell us that they are a fantastic team (we agree!) but they are now struggling to meet the increasing demand.

Having listened to you, we want to continue to work with you and our other patients to make our service better for everyone.


What is going to change?

Why is the practice offering telephone appointments?

How is it going to work?

What is going to happen after this new appointment system is launched?

Where can I get more information?


[1] Physician Associates support doctors in the diagnosis and management of patients. They are trained to undertake a number of roles including: taking medical histories, performing examinations, analysing test results, and diagnosing illnesses under the direct supervision of a doctor.


[2] Clinical Pharmacists are health professionals who train for many years to become specialists in medicines and they can help you with any questions you might have about your medication, including: advice on how to take your medication, possible interactions or side effects of medication, prescribing of an acute medicine that is not on repeat, medication reviews, switching medication and prescribing of medication following a hospital discharge.